New Energy Tech Consumer Code : Solar Industry Consumer Protection

Raising the Bar for Consumer Protection in Solar and Energy Tech

The New Energy Tech Consumer Code (NETCC) has been introduced in Australia, replacing the Clean Energy Council's (CEC) Approved Solar Retailer (ASR) program. The NETCC aims to regulate new energy technology companies' sales and marketing practices and protect consumers from misleading or deceptive practices. This code is key in promoting transparency and building confidence in the new energy technology industry. Smart Energy Answers is an approved seller under the NETCC.

Smart Energy Answers continues to lead by example as an approved seller under the NETCC. This recognition confirms our commitment to adhering to the highest sales and marketing standards and providing our customers with accurate information about our products and services.

As an Approved Seller, we at Smart Energy Answers are committed to:

• Providing you with clear, accurate and relevant information to help you make informed choices

• Encouraging you to be aware of your rights under the law and the  NETCC

• Ensuring that our sales practices are responsible

• Ensuring that products, systems, services and documentation provided under the NETCC are suitable and fit for purpose

• Supporting staff training and work processes that ensure that we comply with the law and the NETCC

• Ensuring that we will be responsive to your needs and take prompt, appropriate action if you make a complaint.

The introduction of the  NETCC is a positive step for Australia's new energy technology industry and demonstrates our government's commitment to promoting growth and sustainability in the sector. 

Consumers are encouraged to look for the NETCC logo when making purchases, to ensure that they are protected by the code's standards and that they are dealing with reputable companies.