Warranties & Smart Care

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• How do SEA’s warranties work with my Australian Consumer Law rights?
• What happens after the 5-year warranty ends?
• What isn’t covered by SEA’s warranties?
• What if my system produces less than its performance estimate?
• What is the 5-year Whole-of-System Warranty?
• What does SEA’s 10-year workmanship guarantee cover?
• What is SEA Smart Care?

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After-sales support & repairs

11

• Can I use another electrician to work on my system?
• My monitoring app has stopped showing data. What should I do?
• Who handles manufacturer warranty claims?
• Will I be charged for a repair?
• What happens after I lodge a support request?

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Getting solar installed

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• What should I check before buying a solar system?
• What size solar system do I need?
• How important is roof orientation?
• Is my roof suitable for solar?
• What happens after my system is installed?
• How do I get a solar system installed with SEA?
• What accreditation should a solar installer have?
• Is SEA a New Energy Tech Approved Seller?
• What happens on installation day?
• What approvals are needed to connect solar to the grid?

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Solar panels & how solar works

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• What are solar optimisers and do I need them?
• How long will my solar system last?
• How does temperature affect solar panel performance?
• How much energy does a solar panel produce?
• Are all solar panels made of the same material?
• How do solar panels work?
• Can I add more panels to my existing system?
• Do solar panels need cleaning or maintenance?
• Do solar panels work on cloudy days?
• What’s the difference between string, hybrid and microinverters?

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Batteries & energy independence

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• Can solar and batteries reduce my electricity bill to zero?
• Are new solar systems battery ready?
• Can I store the energy my solar system generates?
• Why would I add a battery to my solar system?
• What is a virtual power plant (VPP)?
• Can I go completely off-grid?
• What is smart energy management?
• How long do solar batteries last?
• What size battery do I need?
• Will a battery keep my power on during a blackout?

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Rebates & incentives

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• Can I sell the electricity my solar system generates?
• Can I get a solar rebate for an investment property?
• What battery incentives are available right now?
• What government incentives are available for solar and batteries?
• What is the Victorian Energy Upgrades program for businesses?
• What battery incentives are available for NSW businesses?
• What is vehicle-to-grid (V2G)?
• What is the Solar Sharer Offer?
• Is there a NSW incentive for joining a VPP?
• Do I have to join a VPP to get the battery discount?

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EV charging

3

• Do I need a battery to charge my EV from solar?
• Can I charge my electric vehicle with solar?
• Which EV chargers does SEA install?

Heat pumps, hot water & pool heating

4

• How long is the warranty on a heat pump?
• What’s the difference between solar hot water and solar power?
• Does SEA install pool heating?
• What heat pump hot water systems does SEA install?

Costs & savings

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• What are the benefits of solar for my home or business?
• How does solar save me money?
• Are there hidden costs with solar?
• Why do solar prices vary so much?
• How much does a solar system cost?

Commercial solar

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• Is commercial solar worth the investment?
• Can businesses claim STCs on larger solar systems?

Older systems & brands

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• Can I add more panels to my LG solar system?
• My system was installed before October 2026. Which warranty applies?
• I have Canadian Solar panels installed by SEA. Can you still help?
• I have Hyundai solar panels installed by SEA. Can you still help?