Smart Energy Answers Wins ProductReview Award 4th Year in a Row
Smart Energy Answers Wins ProductReview Award 4th Year in a Row Smart Energy Answers December 1, 2022 Smart Energy Answers Celebrates 4th Consecutive Year as Best Solar Retailer in Australia Recognising exceptional customer service and commitment for the fourth year in a row, ProductReview.com.au has presented Smart Energy Answers with the 2023 Best Solar Retailer Award. This is a momentous occasion, especially as ProductReview.com.au is one of Australia’s most comprehensive consumer opinion sites. Its annual awards are recognised as a valuable guide to some of the best businesses from a customer viewpoint. Winning a ProductReview.com.au award carries a level of prestige that is highly respected by Australian companies. When presented with the award, Smart Energy Answers CEO Daniel Lanzetta expressed his gratitude for the acknowledgement of the high level of service the company provides. “We are truly proud of this achievement and, more importantly, immensely thankful for the numerous 5-star reviews from our happy customers. To win this award for four years straight means we must be doing things right,” he said. Sales Manager Rodrigo Candi also shared his excitement over the news. “We are extremely happy, as we work hard every day to surpass customer expectations, and this award is a true reward for our efforts as a team.” Looking back over the past 12 months, Operations Manager Basit Ali recalled how the team maintained motivation after winning the third award in 2021. “We stayed customer-focused, striving to provide that seamless customer experience. Even though we had grown substantially over the years, we never compromised on our quality and integrity.” Daniel summarised it best when asked what the future holds. “Going the extra mile to keep winning this award has become a matter of personal pride amongst our team members. Positive customer feedback is rewarding and infectious, and it drives our enthusiasm for what we do. If we continue to give our customers a delightful experience, they will continue to vote for us as the very best in the solar industry.” Sharing the Happiness The customer experience is at the core of this success. To celebrate, we are kicking off a 5-star solar journey for our next 50 customers with a $500 cashback offer starting today. Contact us now to speak with one of our energy experts.
ProductReview.com.au 2022 Solar Installer Award Winner
ProductReview.com.au 2022 Solar Installer Award Winner Smart Energy Answers June 4, 2026 Smart Energy Answers: 2022 Solar Installer Award Winner for Outstanding Customer Service and Satisfaction Smart Energy Answers’ continued focus on customer service and satisfaction, transparency, and execution has once again been recognised by Australia’s leading consumer feedback website. SEA has been awarded the ProductReview.com.au 2022 Solar Installer of the Year after previously winning the same award in both 2021 and 2020. An ongoing drive to bring the best products to market from the most innovative and reliable manufacturers, paired with an unrelenting commitment to providing high-quality installations and customer service, has ensured that SEA continues to lead the industry. ProductReview has built a reputation as a truly consumer-led platform designed to keep providers honest. Customers provide raw feedback on their dealings with thousands of Australian companies, ensuring that dishonest or lacklustre operators are quickly exposed. The awards are judged independently and impartially by the ProductReview data and content team. The awards cannot be bought or influenced by commercial relationships. Award winners must be listed in a category selected to be judged on ProductReview.com.au, have had full retail availability to the Australian public throughout 2021, have a minimum rating score of 4.1 stars on 01/10/2021, and have 10 or more approved reviews written and approved during the award period from 01/11/2020 to 01/10/2021. The team worked their way through more than 75,000 eligible nominations to select just 202 products and services across 143 categories as winners of the 2022 awards. According to ProductReview’s press release, “These winners represent the best and most reliable purchasing choices available to Australian consumers in 2021.” 2020, 2021, and 2022 Award Winner SEA’s Chief Executive Officer, Daniel Lanzetta, is immensely proud of the achievement and the continued recognition the awards have generated. “I am so proud of our company winning this award for an unprecedented third year in a row. I feel it reflects the absolute commitment we have as part of our core values, that our customers would always receive the best experience possible,” explained Mr Lanzetta. “We have won a number of industry awards and accolades, but this ongoing recognition from our customers means so much more.” “Impressing our customers is our goal throughout their solar journey, from the initial consultation through to installation and beyond.” Continual Customer Satisfaction Chief Operating Officer at SEA, Sam Husband, explains why customer satisfaction and feedback are important to the company’s modus operandi. “It isn’t always easy to maintain the highest standards when this industry is full of companies cutting corners in the race to be the cheapest before they are quickly forced out of business.” “However, our customers appreciate that spending a little more with us means the best quality installation with guaranteed long-term support and peace of mind.”
Smart Energy Answers: Premium Certified Installers of Tesla Powerwall
Smart Energy Answers: Premium Certified Installers of Tesla Powerwall Smart Energy Answers March 10, 2021 Maximising Solar Power and Savings with Tesla Powerwall 2: Smart Energy Answers’ Premium Certified Installers Smart Energy Answers is proud to have been selected as a Tesla Premium Certified Installer. For years, Smart Energy Answers has been providing high-quality products and excellent customer service. In recognition of this commitment, Tesla has appointed Smart Energy Answers as one of its select Premium Certified Installers. Tesla is a well-known and trusted brand that uses innovative technology, including solar batteries, to promote clean and sustainable energy solutions for customers. Tesla’s Virtual Power Plant is a network of homes like yours that supports the grid with clean renewable energy. What Is A Virtual Power Plant? A virtual power plant is a network of solar power and battery systems installed at homes and businesses. The systems are coordinated by a central control software system run by the VPP operator that taps into the stored energy of the batteries during periods of peak demand to supply the mains grid. Tesla’s world leading technology optimises the use of your Powerwall based on your energy needs, market conditions and anticipated grid events to ensure it benefits your home first, while also supporting the community. In return, you receive competitively low energy rates and monthly Grid Support Credits.https://vimeo.com/615560515 Tesla Premium Certification The unique Premium Certification is a result of meeting the following criteria: Outstanding distributed customer experience Exceptional installation quality Extensive product knowledge The Tesla Powerwall 2 is one of the leading battery storage solutions available, providing efficient electricity day and night, including during unexpected power outages. The battery has the capability to store up to 13.5 kWh of energy, helping support household electricity needs and improve energy independence. By partnering with Tesla, Smart Energy Answers can offer the following key benefits: Maximise your solar power system: Use your solar generation more effectively and continue generating significant savings. Instead of sending excess energy to the grid, the Powerwall can store it for use at any time. User-friendly monitoring: Monitor and manage your electricity production and consumption in real time through the Tesla app. You can also receive alerts, prepare for severe weather, and control your system while on the go. Blackout protection: Protect your home from power outages and keep essential appliances running, such as lights, Wi-Fi, and refrigerators. The battery can provide emergency backup when the power goes down. Easy installation: The Tesla Powerwall battery comes with a built-in inverter, which means it can be retrofitted to new or existing systems. Multiple installation options also make the process more flexible. Ready to join Australia’s largest Virtual Power Plant, purpose-built for Powerwall owners? You can join the Virtual Power Plant today through Smart Energy Answers. For more information, call Smart Energy Answers now on 1300 948 619.
ProductReview | 2021 Solar Installer Award | SEA
ProductReview | 2021 Solar Installer Award | SEA Smart Energy Answers November 20, 2020 Smart Energy Answers Wins 2021 Solar Installer Award: Leading the Industry in Customer Satisfaction Special Announcement! Smart Energy Answers is once again the winner of the ProductReview.com.au Solar Installer Award. After taking the 2020 title, Smart Energy Answers has demonstrated that we continue to lead the industry in customer satisfaction. This recognition reflects our commitment to providing high-quality solar products, professional installations, and excellent service delivery. Director of Business Development, Daniel Lanzetta, is immensely proud of this achievement. “One of the greatest challenges is maintaining consistency in service delivery and support as we meet ever-growing customer demand for our solar and battery solutions.” “To win this award for the second year in a row is a clear sign that we are meeting that growth while keeping to our high standards.” ProductReview.com.au is one of Australia’s leading consumer feedback websites. Customers have provided opinions on their experiences with thousands of Australian companies, making it a highly competitive platform for customer satisfaction. “Consumers are generally much quicker to give negative feedback than to sing a company’s praises,” said Lanzetta. “At Smart Energy Answers, we go above and beyond to make sure our customers have a delightful experience throughout the entire process, including after-sales support, which is critical to our long-term view.” Our customers are not only happy to provide positive feedback, but also to refer Smart Energy Answers to their family and friends. The award is determined by a team of analysts from ProductReview.com.au who review qualitative data and metric comparisons, including the ratio of one-star to five-star reviews. There are no commercial ties affecting the results, and the winner is decided independently of external factors. Director of Operations at Smart Energy Answers, Sam Husband, also shared his appreciation for the recognition. “We are so pleased to receive this award, as it validates all the effort we put in to make our customers happy.” “We always take our customers’ feedback on board as an opportunity to improve. Our customers can expect the best products, the best installations, and the best service throughout their solar journey.” Smart Energy Answers remains committed to delivering high-quality products, professional installations, and excellent service. If we make a mistake, we will fix it.