Yes. Smart Energy Answers is a signatory to the New Energy Tech Consumer Code and a New Energy Tech Approved Seller. The Code is authorised by the ACCC and sets consumer protection standards for how solar and battery businesses sell, quote, contract and handle complaints.
The New Energy Tech Consumer Code (NETCC) replaced the Clean Energy Council’s former Approved Solar Retailer program in 2023. It’s a company-level commitment that covers how a business sells to you, from marketing and quotes through to contracts and complaints.
Approved Seller status is separate from installer accreditation. Individual installers and designers are accredited by Solar Accreditation Australia (SAA). See What accreditation should a solar installer have?
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