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Short answer
If your solar monitoring app has stopped showing data, the cause can be an internet or Wi-Fi connection problem rather than a fault in your system. Check whether your home internet is working, then contact SEA on 1300 732 679 or through our After Sales Support page. Our team checks connection issues remotely where possible.
When you get in touch, let us know:
- when the app stopped updating
- whether you’ve changed your internet provider, modem or Wi-Fi password recently
- whether your inverter or battery is showing any lights or messages.
It’s worth sorting out quickly. The app is how you and our team keep an eye on your system’s performance, and some battery manufacturer warranties depend on the battery staying connected to the internet. See Are solar batteries covered by warranty?
Need help with your system? Call 1300 732 679 or lodge a request with our support team.
After Sales Support
