After-sales support & repairs Archives | Smart Energy Answers

Skip to content

Call Us Now: 1300 948 619

Menu

Residential
Commercial
- Commercial Rebates, Incentives & Grants
About Us
1300 948 619

Warranties & Smart Care

13

How do SEA’s warranties work with my Australian Consumer Law rights?
What happens after the 5-year warranty ends?
What isn’t covered by SEA’s warranties?
What if my system produces less than its performance estimate?
What is the 5-year Whole-of-System Warranty?
What does SEA’s 10-year workmanship guarantee cover?
What is SEA Smart Care?

After-sales support & repairs

11

Can I use another electrician to work on my system?
My monitoring app has stopped showing data. What should I do?
Who handles manufacturer warranty claims?
Will I be charged for a repair?
What happens after I lodge a support request?

Getting solar installed

14

What should I check before buying a solar system?
What size solar system do I need?
How important is roof orientation?
Is my roof suitable for solar?
What happens after my system is installed?
How do I get a solar system installed with SEA?
What accreditation should a solar installer have?
Is SEA a New Energy Tech Approved Seller?
What happens on installation day?
What approvals are needed to connect solar to the grid?
How long does a solar installation take?
Who is my contact once I’ve signed?
Do you need to inspect my property?
What happens at the initial consultation?

Solar panels & how solar works

11

What are solar optimisers and do I need them?
How long will my solar system last?
How does temperature affect solar panel performance?
How much energy does a solar panel produce?
Are all solar panels made of the same material?
How do solar panels work?
Can I add more panels to my existing system?
Do solar panels need cleaning or maintenance?
Do solar panels work on cloudy days?
What’s the difference between string, hybrid and microinverters?
Which solar panels does SEA install?

Batteries & energy independence

15

Can solar and batteries reduce my electricity bill to zero?
Are new solar systems battery ready?
Can I store the energy my solar system generates?
Why would I add a battery to my solar system?
What is a virtual power plant (VPP)?
Can I go completely off-grid?
What is smart energy management?
How long do solar batteries last?
What size battery do I need?
Will a battery keep my power on during a blackout?
What is the ESY Sunhome battery?
What is the Sigenergy SigenStor?
What is the Tesla Powerwall?
Which batteries does SEA install?
Can I add a battery to my existing solar system?

Rebates & incentives

23

Can I sell the electricity my solar system generates?
Can I get a solar rebate for an investment property?
What battery incentives are available right now?
What government incentives are available for solar and batteries?
What is the Victorian Energy Upgrades program for businesses?
What battery incentives are available for NSW businesses?
What is vehicle-to-grid (V2G)?
What is the Solar Sharer Offer?
Is there a NSW incentive for joining a VPP?
Do I have to join a VPP to get the battery discount?
Is there a rebate for heat pump hot water?
Are there incentives for apartments and strata buildings?
What is the ACT Home Energy Support Program?
What is the WA Residential Battery Scheme?
What incentives are available in South Australia?
What solar incentives are available in Queensland?
What solar rebates are available in Victoria?
What is the NSW Home Energy Saver program?
Can I combine federal and NSW battery incentives?
What battery incentives are available in NSW?
What are STCs and how do they reduce my cost?
Is the federal battery discount reducing over time?
How does the Cheaper Home Batteries Program work?

EV charging

3

Do I need a battery to charge my EV from solar?
Can I charge my electric vehicle with solar?
Which EV chargers does SEA install?

Heat pumps, hot water & pool heating

4

How long is the warranty on a heat pump?
What’s the difference between solar hot water and solar power?
Does SEA install pool heating?
What heat pump hot water systems does SEA install?

Costs & savings

5

What are the benefits of solar for my home or business?
How does solar save me money?
Are there hidden costs with solar?
Why do solar prices vary so much?
How much does a solar system cost?

Commercial solar

2

Is commercial solar worth the investment?
Can businesses claim STCs on larger solar systems?

Older systems & brands

4

Can I add more panels to my LG solar system?
My system was installed before October 2026. Which warranty applies?
I have Canadian Solar panels installed by SEA. Can you still help?
I have Hyundai solar panels installed by SEA. Can you still help?

View Categories

Home
Docs
FAQ: Frequently Asked Questions
After-sales support & repairs

After-sales support & repairs

Can I use another electrician to work on my system?
My monitoring app has stopped showing data. What should I do?
Who handles manufacturer warranty claims?
Will I be charged for a repair?
What happens after I lodge a support request?

Don't miss out

Sign up for the latest industry news & promotions

Empowering Energy Independence

We are Australia’s leading solar solutions provider. Our vision is to accelerate the transition to 100% renewable energy through cutting-edge sustainable technologies. Our mission is to empower homeowners and businesses to gain energy independence and reduce their bills while helping the planet.

ABN 27 621 047 952

Operation Centres:

Sydney, Melbourne, Canberra, Adelaide, Central Coast, Newcastle, Wollongong, Orange, Brisbane

Navigate

Residential
Commercial
Projects
Care & Repair
Latest Blog
The Complete Solar Guide
The Battery Handbook
5 Mistakes to Avoid in Researching Solar & Batteries
Help Centre
About Us
Careers

Contact Us

1300 948 619
info@smartenergyanswers.com.au
Head Office -NSW | Unit C / 2 Hudson Ave, Castle Hill 2154 NSW
Victoria | Unit 7 / 225 Lonsdale St. Dandenong 3175 VIC
South Australia | Level 3, 97 Pirie St. Adelaide SA 5000
ACT | Suite 1, 14 Wormald St, Symonston ACT 2609

Copyright © Smart Energy Answers , 2026

Facebook-f Instagram Linkedin-in Youtube