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Short answer
To report a problem with your solar or battery system, call SEA’s support team on 1300 732 679 or lodge a request on our After Sales Support page. Contact us as soon as you notice the issue, and tell us when it started, which part of the system is affected, and any error messages. Photos help too.
To help us assess the issue, have these ready:
- your name and installation address
- a description of the problem and when it started
- any error codes or messages on your inverter, battery or monitoring app
- photos of the equipment or error screens, if it’s safe to take them.
Please contact us before anyone else works on the system. Arranging repairs or changes before SEA has assessed the issue may affect your warranty cover.
Lodge a support request or call 1300 732 679.
Need help with your system? Call 1300 732 679 or lodge a request with our support team.
After Sales Support
