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Short answer
If your solar battery has stopped working, check your battery app for any alerts, take a photo of any error messages, and contact SEA on 1300 732 679 or through our After Sales Support page. Don’t try to open or repair the battery yourself. Our team will check it remotely where possible and arrange a visit if needed.
Tell us:
- what the battery app is showing
- when the battery stopped working
- whether the rest of your solar system is still running.
A battery that has stopped charging or discharging isn’t always faulty. It can be a connection or settings issue, which we check remotely where possible. If it’s a fault covered by warranty, we’ll arrange the repair and manage the claim with the manufacturer.
Need help with your system? Call 1300 732 679 or lodge a request with our support team.
After Sales Support
