SEA’s warranties are in addition to your rights under Australian Consumer Law. They don’t replace or limit those rights. Our Smart Care warranties operate alongside the consumer guarantees and your manufacturer warranties, and add further protection on top, including a 10-year workmanship guarantee and a 5-year Whole-of-System Warranty.
SEA’s warranty terms state that the products we supply are of acceptable quality, match their description and are fit for purpose, and that our installation is completed with all due care and skill. Nothing in our warranty terms is intended to exclude, restrict or modify rights you have under the law that can’t lawfully be excluded.
Our Smart Care warranties add:
- a 10-year guarantee on our installation workmanship
- cover for faults, onsite labour and underperformance for the first five years, including a remedy where goods or services don’t meet a consumer guarantee
- SEA managing manufacturer warranty claims for you.
For a problem with the installation that isn’t a “major failure” under Australian Consumer Law and can be fixed, our terms ask that you give us the opportunity to fix it within a reasonable time.
Need help with your system? Call 1300 732 679 or lodge a request with our support team.
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