Every solar and battery system Smart Energy Answers installs under our current terms has three layers of protection: a 10-year installation workmanship guarantee, a 5-year Whole-of-System Warranty with onsite support, and each product’s manufacturer warranty. These sit alongside your rights under Australian Consumer Law and don’t replace them.
Together, these protections are called SEA Smart Care.
- 10-year workmanship guarantee. Covers faults caused by our installation work for 10 years from the installation date.
- 5-year Whole-of-System Warranty. For the first five years, if a product we supplied or our workmanship develops a fault, or your system’s output falls more than 10% below its performance estimate, we’ll rectify it at no cost to you, subject to the warranty conditions and exclusions.
- Manufacturer warranties. Panels, inverters and batteries each carry their own warranty from the manufacturer. Periods and conditions vary by component, brand and model, and are set out in the manufacturer warranty documents for your system.
Both SEA warranties start from your installation date, once we’ve received full payment and ownership of the system has passed to you. Our current terms are dated October 2026. If your system was installed before then, your original agreement may have different terms. See Which warranty applies to an older system?
Read the full terms on our warranties page.
Need help with your system? Call 1300 732 679 or lodge a request with our support team.
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