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Short answer
If your SEA solar system’s output falls more than 10% below its performance estimate during the first five years, it’s covered by our Whole-of-System Warranty. The 10% is a weather allowance. We’ll investigate and rectify the system at no cost to you, subject to the warranty conditions and exclusions.
Solar output changes from day to day and season to season, so a single cloudy week isn’t a fault. If you notice a drop that lasts, contact us as soon as you can with:
- when you first noticed the change
- what your monitoring app is showing
- any error messages or alerts.
Our team will assess the issue, using remote checks where possible. Call 1300 732 679 or lodge a request on our After Sales Support page.
Need help with your system? Call 1300 732 679 or lodge a request with our support team.
After Sales Support
