FAQ: Frequently Asked Questions
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Warranties & Smart Care
- How do SEA’s warranties work with my Australian Consumer Law rights?
- What happens after the 5-year warranty ends?
- What isn’t covered by SEA’s warranties?
- What if my system produces less than its performance estimate?
- What is the 5-year Whole-of-System Warranty?
- What does SEA’s 10-year workmanship guarantee cover?
- What is SEA Smart Care?
- After-sales support & repairs
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Getting solar installed
- What should I check before buying a solar system?
- What size solar system do I need?
- How important is roof orientation?
- Is my roof suitable for solar?
- What happens after my system is installed?
- How do I get a solar system installed with SEA?
- What accreditation should a solar installer have?
- Is SEA a New Energy Tech Approved Seller?
- What happens on installation day?
- What approvals are needed to connect solar to the grid?
- How long does a solar installation take?
- Who is my contact once I’ve signed?
- Do you need to inspect my property?
- What happens at the initial consultation?
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Solar panels & how solar works
- What are solar optimisers and do I need them?
- How long will my solar system last?
- How does temperature affect solar panel performance?
- How much energy does a solar panel produce?
- Are all solar panels made of the same material?
- How do solar panels work?
- Can I add more panels to my existing system?
- Do solar panels need cleaning or maintenance?
- Do solar panels work on cloudy days?
- What’s the difference between string, hybrid and microinverters?
- Which solar panels does SEA install?
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Batteries & energy independence
- Can solar and batteries reduce my electricity bill to zero?
- Are new solar systems battery ready?
- Can I store the energy my solar system generates?
- Why would I add a battery to my solar system?
- What is a virtual power plant (VPP)?
- Can I go completely off-grid?
- What is smart energy management?
- How long do solar batteries last?
- What size battery do I need?
- Will a battery keep my power on during a blackout?
- What is the ESY Sunhome battery?
- What is the Sigenergy SigenStor?
- What is the Tesla Powerwall?
- Which batteries does SEA install?
- Can I add a battery to my existing solar system?
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Rebates & incentives
- Can I sell the electricity my solar system generates?
- Can I get a solar rebate for an investment property?
- What battery incentives are available right now?
- What government incentives are available for solar and batteries?
- What is the Victorian Energy Upgrades program for businesses?
- What battery incentives are available for NSW businesses?
- What is vehicle-to-grid (V2G)?
- What is the Solar Sharer Offer?
- Is there a NSW incentive for joining a VPP?
- Do I have to join a VPP to get the battery discount?
- Is there a rebate for heat pump hot water?
- Are there incentives for apartments and strata buildings?
- What is the ACT Home Energy Support Program?
- What is the WA Residential Battery Scheme?
- What incentives are available in South Australia?
- What solar incentives are available in Queensland?
- What solar rebates are available in Victoria?
- What is the NSW Home Energy Saver program?
- Can I combine federal and NSW battery incentives?
- What battery incentives are available in NSW?
- What are STCs and how do they reduce my cost?
- Is the federal battery discount reducing over time?
- How does the Cheaper Home Batteries Program work?
- EV charging
- Heat pumps, hot water & pool heating
- Costs & savings
- Commercial solar
- Older systems & brands