SEA’s 10-year workmanship guarantee covers the installation work on the solar PV systems and battery storage units we install. If your system fails or breaks within 10 years of the installation date because of a problem with our installation work, we’ll provide a remedy, such as resupplying the installation service or supplying replacement products.
What it covers: faults caused by our installation services on solar PV systems and battery storage units we installed.
When it starts: from the installation date, once we’ve received full payment and ownership of the system has passed to you.
What it doesn’t cover includes, for example:
- products handled, repaired or modified after installation by an unauthorised or unqualified technician
- faults in parts we didn’t supply and install
- failure of your existing electrical installation, wiring or meter box
- damage from storms, lightning, flood, power surges, accidents or other events beyond our reasonable control
- normal fair wear and tear, malicious damage or abuse
- not following our reasonable instructions on operating and caring for the system
- alterations to your property that are a necessary part of the installation.
The guarantee doesn’t replace or limit your product warranties, and nothing in our terms is intended to exclude rights you have under Australian Consumer Law that can’t lawfully be excluded. See What isn’t covered by SEA’s warranties? for the full list.
Need help with your system? Call 1300 732 679 or lodge a request with our support team.
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