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Short answer
SEA Smart Care is Smart Energy Answers’ package of warranties and support for the systems we install. It combines a 10-year workmanship guarantee, a 5-year Whole-of-System Warranty with onsite support, help with manufacturer warranty claims, and our support team as your first point of contact after installation.
Smart Care gives you one point of contact after your system is installed. It includes:
- a 10-year guarantee on our installation workmanship
- a 5-year Whole-of-System Warranty covering faults, onsite labour and output more than 10% below your performance estimate, subject to the warranty conditions
- SEA managing manufacturer warranty claims on your behalf for equipment we supplied
- ongoing support after the first five years. We stay your first point of contact and help you get a resolution from the manufacturer, subject to its warranty terms.
Smart Care works alongside your rights under Australian Consumer Law. It doesn’t replace them.
Need help with your system? Call 1300 732 679 or lodge a request with our support team.
After Sales Support
